We do not refund if you simply changed your mind or placed the wrong order. We only refund if it is our fault in packaging your order and cause breakage in transit, or we shipped the wrong orders. If there is any faulty products or breakage during delivery we will give you refund with your copy/photo proof of purchase and the faulty/breakage products. You may need to ship the item back to us in order to claim your full refund (shipping cost not included).
We want you to love and enjoy your Love Me Candle purchase. If something isn’t quite right, please let us know ASAP once you received your order and contact Vivian at firstname.lastname@example.org or 0412 639 414. Love Me Candle strives to ensure that you are satisfied and happy 😊. Please claims refund within 14 days of purchase.